Latest review first
Pentair - Rebate scam
I purchased a pentair rebel for $429. It had a $150 mail in rebate. I submitted the paper work and now pentair says I didn’t meet the minimum purchase amount. That’s false and a scam. It qualified for a rebate on the date I purchased it for the price I purchase it for. I verified.
Pentair in Delavan, Wisconsin - Bad Service with sales REP and customer Service
Work as a distributor and we are not able to obtain a good customer service. Complicated to place orders, always delays in getting ansers to offer a good customer service to my own client. I can imagine that end users get a very very bad service just by seeing how they treat their distributors!!! Glad I do not have to sell that product anymore!
Pentair - Support
hi, i need support for pentair intelliflow 011018 filter pump
- I liked
Absolutely zero customer service! I have never dealt with a company with worse customer service. I've bought 4 pool heaters from these people and they continue to be rude and snarky every time I need help with their junk product. The latest pool heater I bought lasted...Read more
I didn't like
- No customer care
- Customer service
Pentair - Won’t honor rebate
Our $100 rebate was not honored on my Pentair Dorado pool cleaner because not submitted within the month following the purchase. This is a shame and a scam. Would not have purchased the product if rebate was not offered. Truly pissed at Pentair. As they say, an unhappy customer will tell 15 people ....
Pentair - Horrible
I have a new salt water in ground pool with all new Pentair top of the line equipment professionally installed. Every single component including the led lights failed within 6 months. Service is very difficult to access, slow to respond. They instaled the pool light hardware with screws that rust staining the pool. Had to drain and fill multiple times due to ongoing problems. Pool heater our now. Filter defective from factory. *** Never again.
Just bit the bullet and replaced my Pentair Mastertemp 400 pool heater after less than 4 years. Failed so many times in that time, and looking at another $600 repair, decided enough is enough. In the first 2 years of the warranty, it had to be repaired 6 times,...Read more
I didn't like
- Very poor equipment
I moved to Alabama to a residence with a pool. I had a whole new Pentair system installed. Pumps, logic system, salt system... After two new panels (so far), and at least one visit, usually more, from the pool company per week since July - the Pentair system continues...Read more
- Problem was fixed
- Once they got the correct person involved
Pentair - First I never use the word pissed I use the word angry so ge
I'm looking for a capacitor for my Boost pump and you people were absolutely no help I am going to throw your pump away and spend $400 on a new pump not your brand not ever
Bought a Pentair Mastertemp 400 heater 7/20/2015. After 3 years, it started leaking. Del Val Pools in NJ said it was because the PH was too low! PH levels were never explained to me that they are that critical. This is a bunch of BS and Pentair knows it. Had a Raypak...Read more
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