The reason I called the company is my app on my iPhone suddenly quit working. I use this to turn on lights, pumps, and cleaners. The error message on my phone reads " The app is no longer available in the App Store". After being on hold for close to two hours, i was...Read more
I tried to get the rebate on a pump. I sent them all the paper work. Well I was short only one thing I didn't have the pump installed by a pro. Found that out after I had submitted all what was ask for. Seems like they come up with something when it comes time to pay....Read more
I didn't like
- How they do the rebates
Pentair - Intellivalve isn't working correctly
It started going into service mode on its own..when I hit mode back to "auto" it makes some noise then goes back into the service mode and the auto/off red led flashes
Pentair customer service flat out sucks. Before you buy a single Pentair product try calling their tech/ customer support line. Usual hold times are 30 min to 1 hr just to get one of Pentair’s finest (usually rude and unaccomodatng) agents on. R line. I was told that...Read more
Pentair - ScreenLogic app
I want to set the panel control
The designers of this filter used standard steel interior bands to support the fiberglass. They knew it was to be used in a salt water environment, yet they didn't use stainless steel. Needless to say they have rusted. I understand that they knew about the situation,...Read more
Pentair - Very poor
I called to troubleshoot a heater was a hold for 24 mins, while they kept saying i was next in line, finally decided to leave a call back number, and move on to the next job, well its been 3 days know and still not a call back from them
Need help on weekend with pool equipment, as most pool owners do. Pentair customer service closed.
Need more convenient customer service hours.
The filters interior steel band rusted almost completely in less than a year when used with a salt water pool. Bad design. Should have been non corrosive metal. While the Rep takes full responsibility to replace the item, the company is evasive and ignores my...Read more
Pentair - Waited on hold for too long, I need solutions
Pump will not respond
Do you have something to say about Pentair? What happened? What can we help you with?