Pentair
Pentair Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pentair has 1.5 star rating based on 105 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Pentair to a friend or colleague.
- Rating Distribution
Pros: Average when working, Pool supply store recommendation, Nice looking unit.
Cons: No help with issue, Very poor equipment, Customer service non exists.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pentair has 1.5 star rating based on 105 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Pentair to a friend or colleague.
- Rating Distribution
Pros: Average when working, Pool supply store recommendation, Nice looking unit.
Cons: No help with issue, Very poor equipment, Customer service non exists.Recent recommendations regarding this business are as follows: "choose another company to purchase from", "Do Not use this company.", "Do NOT BUY!", "Buy elsewhere", "Buy anything but Pentair.".
Most users want Pentair to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hoschton, GeorgiaQuality
- Horrible quality product
Preferred solution: Full refund
User's recommendation: choose another company to purchase from
Equipment quality
Preferred solution: I want working equipment replacement
I bought a Pentair STR 151 in last August, it was...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIchlor 30
- Bad customer service and products
Preferred solution: My pool working properly
User's recommendation: Buy elsewhere
We have almost 5 years trying to get their equipment working with the app. I am to my wits end. PLEASE use another company for your pool equipment. The story is too long and keeps on giving negatively
User's recommendation: Do Not use this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaDefective Product
- Widely available
- Defective products that they refuse to correct
Preferred solution: 14 Replacement lights
User's recommendation: Avoid - very expensive defective lights
Bad quality broke twice in a couple of years. And no real customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPentair Pool Tech Broke Pool Parts & did not FIX it!
Dear Pentair Pool CEO, Mr. Stauch:
I am writing to express my deep dissatisfaction with the service I recently received from your company.
We recently had a technician from your company come to our home to repair our pool, but unfortunately, the technician not only broke a pool part but also did not fix the Easy Touch, Salt Cell, resulting in the pool not running at high speed.
We are extremely disappointed with the service we received, especially given the reputation of your company. We expected better from a company as reputable as yours, and we are very dissatisfied with the current state of our pool.
We urgently request that you send a technician to our home as soon as possible to fix the issue properly and ensure that our pool is functioning at its full capacity.
We also request that you take the necessary steps to ensure that your technicians are properly trained and equipped to handle these situations and prevent them from occurring in the future.
We hope that you will take this matter seriously and take immediate action to resolve this situation. We look forward to hearing from you soon!
- Worse customer support
- No response
Preferred solution: I am looking for Pentair Tech to Fix the Issues
Horrible Quality Control
- Great engineering
- No quality control
Pentair company warranty
User's recommendation: Do NOT BUY!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey Are Horrible
Bought a water softener alternative system for my home 2 years ago. Had auto deliveries for my filters.
Seems that's no longer the case. Would have been nice had Pentair reached out to it's customers to let them know this. Now they no longer sell to residential folks like me, and not only that, but you also cannot get a hold of anyone in their customer service to find out where to get your filters from. Total bs if you ask me.
Had I known this would happen, I surely would not have spent over $3k for a water system just to be thrown aside like I don't matter. I am pissed off. Pentair is a total nightmare and a joke.
I would have been better of going to Home Depot and buying their system. At least they aren't going anywhere.
- Great system
- Horrible customer service
Preferred solution: An answer to where to purchase my filters from.
User's recommendation: Don't Bother. They're a Joke.
Broken Prowler Pool Robot
User's recommendation: Buy anything but Pentair.
Water filter Gac-10
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cary, North CarolinaHeater
I have been a pool owner for 50 Years, I always had Haywood products.each component of filter system seemed to last forever.!t ran trouble free for 10 to 15 years.
A little under 3 years ago, I had a new pool installed. Within 3.
Months the filter pump needed to be replaced. The pool installer got it replaced at no cost, just inconvenience The next year opening, did not go well. My $4,000 heater failed to work. Again it was replaced under warranty.
Just inconvenience again. Last year it worked, however this year, the control valve on the top of the tank developed a crack on the inlet side, so now it leaks quite a bit. Now I try to turn on the heater, and it doesn't work again, this time it is a different problem. My installer, who also owns the company, does not return my calls.
I am having trouble getting to a live person at Pentair. I know in this day and age nothing is built to last, but I think it should function for a few years.
- Something needed to repaired every year
Preferred solution: Someone to make it work the way it should
User's recommendation: Stay away from Pentair products
No service center
User's recommendation: Find a rebuildable salt water chlorinator
Product doesn't work they don't care
- Have a good product when it works
- Could care less about the paying customer
Preferred solution: Repair or replace by their trained technition
User's recommendation: Be careful with their products they don't stand behind them
About
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Pentair is one of the leading players in global market of water treatment equipment for power plants and water pipelines. It manufactures and sells actuators, cooling systems, control and monitoring systems, filters and filtration systems, enclosures and cabinets, heating and leak-sensing cables, pipeline systems and other products that have industrial and domestic destination. Pentair also produces and serves pool equipment, pumps and pumping systems, process and treatment systems, tanks and much more. Founded about 150 years ago, Pentair has developed into industry giant that operated worldwide. Today it has patents for many unique products and solutions that are pretty essential to modern industries.
Pentair is ranked 112 out of 315 in Pools, Spas and Plumbing Supplies category
USA
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You haven't explained your issue well. They do not replace heaters under warranty.
They would have repaired it. Curious what the issue was. With all the electronics the heaters have, they are sensitive to air flow and water flow.
I have seen so many people think a "Service heater light" means the heater is broken. So many times, it is telling insufficent water flow which is generally a dirty pool filter.