Latest review first
I have a new salt water in ground pool with all new Pentair top of the line equipment professionally installed. Every single component including the led lights failed within 6 months. Service is very difficult to access, slow to respond. They instaled the pool light...Read more
Just bit the bullet and replaced my Pentair Mastertemp 400 pool heater after less than 4 years. Failed so many times in that time, and looking at another $600 repair, decided enough is enough. In the first 2 years of the warranty, it had to be repaired 6 times,...Read more
I didn't like
- Very poor equipment
I moved to Alabama to a residence with a pool. I had a whole new Pentair system installed. Pumps, logic system, salt system... After two new panels (so far), and at least one visit, usually more, from the pool company per week since July - the Pentair system continues...Read more
- Problem was fixed
- Once they got the correct person involved
Pentair - First I never use the word pissed I use the word angry so ge
I'm looking for a capacitor for my Boost pump and you people were absolutely no help I am going to throw your pump away and spend $400 on a new pump not your brand not ever
Bought a Pentair Mastertemp 400 heater 7/20/2015. After 3 years, it started leaking. Del Val Pools in NJ said it was because the PH was too low! PH levels were never explained to me that they are that critical. This is a bunch of BS and Pentair knows it. Had a Raypak...Read more
Pentair - Does not work properly keeps disconnecting
Nothing but trouble with this product try to stay connected changing routers and so forth trying to get it to work right what do I need to do please call me 619-992-9583
Purchased and had installed a new Pentair Mastertemp 400 heater and after 18 months it started to give an error code. They said it must be the thermistor and charged me shipping to send me one. The heater worked for another couple months and again gave the same error...Read more
I didn't like
- Customer care
Pentair - Terrible... Could not get through
Can't talk to anyone. Wait and wait and then get disconnected.
Pentair - No warranty coverage or customer service
Called Pentair, pump is exactly one year old. Bearing making noise. Origin ally sent them the installers invoice to get the warranty. Installer now out of business, pentair alleges they lost the installers invoice so pump only has a 60 day warranty. A $1000+ pump with a 60 day warranty. Stay away from this company and it’s products.
Nothing happened. I went through some crazy web form and that was it. My issue is still outstanding. I'm not pissed, I just need help. And this process is a good example, I could not submit (I got errors) because my title was too short and my explanation is too...Read more
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