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The designers of this filter used standard steel interior bands to support the fiberglass. They knew it was to be used in a salt water environment, yet they didn't use stainless steel. Needless to say they have rusted. I understand that they knew about the situation, but didn't alter the construction.

They suggested that it was my fault because I must have used too much salt. Since their system continuously monitors the salt level this is not a possibility.

They offered to send me another steel band, and I presume I need to hire a plumber to install it. I suspect it will continue to rust just like this one did.

You have more than 100 words

This filter cost $1,000.00 and should have been replaced with a new replacement filter with current modifications. They should have taken immediate responsibility instead of taking a fake defense posture. They knew that standard steel would not work in a corrosive environment and ignored their Reps notice of failure.

Reason of review: Bad quality.

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