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Purchased and had installed a new Pentair Mastertemp 400 heater and after 18 months it started to give an error code. They said it must be the thermistor and charged me shipping to send me one.

The heater worked for another couple months and again gave the same error code, EO1. I replaced the thermister three more times each with decreasing operating times untill it wouldn't come on at all. Then They told me it must me the thermistat and I should replace that, so I did. That didn't work so I had the company that installed the unit come back out and they determined that the control board was very corroded and must have been already so when installed.

They would not stand behind the product because even though all my pool equipment is Pentair I only purchased the heater and booster pump and they require you to buy three or more items to get a three year warranty. No loyalty to their customers so as things need replacing it sure won't be Pentair products that are purchased.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Pentair Cons: Customer care.

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