I purchased a Sta-Rite Pool heater in April 2017. I installed the heater as it was a direct replacement of an 8 year old Sta-Rite heater.

From day one it made a louder than normal noise when Igniting. A few weeks after installation it quit working. Called Pentair and they sent someone out to fix it. After six weeks of messing with it they replaced the ignition module with the one from my old heater.

Now a few weeks later the heater is leaking water. I am now being told that the heat exchanger failed due to improper chemical imbalance.

They will find any excuse not to honor the warranty. I will never buy from Pentair again.

Product or Service Mentioned: Pentair Pool Mastertemp Pool Heater.

Reason of review: Warranty issue.

Monetary Loss: $1700.

Preferred solution: Full refund.

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